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Check this list for common problems you may experience when yous enter your Microsoft business relationship or production cardinal while redeeming your Part product at https://function.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical mistake

This can happen if try to redeem a product central purchased in some other land or region. Check this listing for troubleshooting tips.

My country or region isn't listed

I get the mistake "This product key isn't meant for your region"

I get the error "Sorry, we can't use this product key because your electric current subscription was set upward in another state/region"

What are the limits for Microsoft accounts?

Read these tips if you accept multiple product keys or a lot of devices.

View Microsoft account limits

Product key errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to gear up them.

This production cardinal has already been used

Your product key tin but be redeemed once. Information technology isn't meant to exist re-used or shared. If you get a message that your production central has already been used, you can go directly to your Microsoft business relationship, Services & subscriptions folio to install your production and manage your subscription benefits.

If you bought Microsoft 365 Family unit and want to allow other users to install Office, delight don't transport the product fundamental to them considering they will see the same error. Instead, send them an email or link using the process in How to share your Office 365 Abode subscription do good. This will add together their Microsoft accounts to your subscription and let them to go to their Microsoft account, Services & subscriptions page to install Part apps on their own devices.

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Sad, nosotros can't observe this product fundamental in our database (ERR_INVALID_TOKEN) or Pitiful, we tin can't set up your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll see this error message if you enter a product key for a version of Part that isn't available for download from Office.com/setup. Hither's where y'all tin enter those product keys.

Part 2011 for Mac and Office 2010 are no longer supported and non available for download if yous no longer have media to download these versions. Learn more than at Support has ended for Office for Mac 2011 or Terminate of support for Office 2010.
For Microsoft 365 Business Standard, go to https://office.com/setupkey.

If you lot're not sure what kind of product key you have, y'all can utilise the Virtual support agent (English but). If your production key is for a supported version of Part, the Virtual support agent will provide a link to download Part. The Virtual support amanuensis tin also let you lot know if your production key has been blocked and can connect y'all to a live amanuensis.

Sorry, we tin't ready up your account right now (NoMatchingOrEligibleProductsFound)

If you get this message, this means that your product central was purchased in a different country or region than where you're currently located. Part production keys must be redeemed in the land or region where they are purchased. If you demand assistance, contact Microsoft back up.

This tin also happen if y'all try to extend the duration of your electric current Microsoft 365 subscription with a product central that was purchased in a dissimilar land or region than the one originally used to start your subscription. For instance, you fix your Function subscription in Communist china with a product key purchased in that location and yous then purchase a production primal in the United States, and endeavour to extend your Role subscription with it. In this scenario, you tin can either redeem the new central to a different Microsoft business relationship or you tin can expect until your subscription expires (at least a day after the expiry engagement) to use the new fundamental with the same Microsoft business relationship.

The production central isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You'll see this bulletin along with either fault code INVALID_PRODUCT_KEY or fault code ERR_INVALID_TOKEN if you enter the wrong product central, or if yous have a typo in your product key.

Examples of using the wrong product key

Most Microsoft products employ a 25-character product key. If you ain multiple Microsoft products, it's like shooting fish in a barrel to confuse the keys and use the wrong one. Here are some common things that can happen:

Using the product key from a sticker on a PC

These production keys are normally for Microsoft Windows. Check the sticker for a production name to make sure information technology'south for the Office production you're trying to install.
Using product keys for Office 2010 or earlier

Office 2011 for Mac and Office 2010 are no longer supported and not available for download if yous no longer have media to download these versions. Learn more than at Support has ended for Office for Mac 2011 or Terminate of support for Office 2010.
Using on Microsoft 365 for business concern product primal

These production keys are entered in a different location. For help, encounter Enter your production cardinal for Part 365 for business.
Using the production key provided by a schoolhouse or system

If your schoolhouse or organisation has a volume license agreement for Part, and so you are using a different version of Office that uses volume license keys. These keys tin can't be used for retail Office versions similar Dwelling and Student, Home and Concern, or Professional, and can't exist entered on this page. See Activate volume editions of Part for more information.

Common ways people mistype the product key

Reading the product cardinal from a label can be hard. Messages and numbers may wait the aforementioned.

To avoid typing mistakes, here's a list of commonly mistyped characters:

The letter B and the number 8.
The letter Yard and the number 6.
The letter O and the number 0.
The letter Q and the number 0.
The letters 5 and Five dorsum to back (VV) appear like the letter Westward.

Tip:If you bought Office from an online retailer and received a confirmation electronic mail, endeavour copying and pasting the product primal from this electronic mail instead of typing it.

The product primal isn't valid (KEY_NOT_ACTIVATED)

You'll see this message if the retailer where you purchased Office didn't actuate the product cardinal at the point of sale. The product key must exist activated by the retailer earlier you tin can use it.

To resolve the outcome, go back to the store where you lot purchased Office and have them actuate the product cardinal.

"Deplorable, you lot've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You lot'll run across this message if y'all try to extend the corporeality of time on your Microsoft 365 subscription by 5 years.

Your Microsoft business relationship tin can take only one Microsoft 365 Family subscription associated with it. If you use the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, yous extend the amount of fourth dimension for your subscription, upwardly to a maximum of 5 years. This doesn't increase the number of Office devices you can exist signed in to or increase the corporeality of online storage that's bachelor with the subscription. For more information, see What happens if I add another Role 365 for domicile subscription plan to my business relationship? and How sign in works in Office 365.

Sorry, nosotros can't set your account right now. Hang on to your product key, and try over again later (ConversionBlockedSubscriptionViolations)

We tin can't redeem your production key due to a billing consequence with your Microsoft account. Delight go to your Microsoft business relationship, Payment & billing page, locate the Pay settings section, and select the link for Alter how you pay or Fix how y'all pay.

You lot accept reached the maximum number of Office products that tin can be associated to your Microsoft account

You tin redeem up to 25 one-fourth dimension purchases of Office 2019, 2016, or Role 2013 on the aforementioned Microsoft account. To redeem additional products, you'll need to create another Microsoft account. For more help, come across Getting maximum number mistake when you lot endeavour to redeem Role?

Note:This does not apply to Microsoft 365 subscriptions. Your Microsoft business relationship can have just one Microsoft 365 Family subscription associated with it.

I get an error that JavaScript is required to consummate the activation process

Subsequently yous enter a valid product key, the Next button should be enabled. Notwithstanding, if JavaScript isn't enabled in our browser, the Next push button won't work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If you lot're using an iPad, y'all must use another device to redeem your product key because JavaScript isn't supported on iPads.

My spider web browser is blocking cookies

Here's how to enable cookies if your browser is blocking them:

Border (Windows ten)

In the Border window, select More than (...) > Settings > View advanced settings.
Scroll down to Cookies, and select Don't cake cookies

Internet Explorer

In Internet Explorer, in the carte bar, selectTools > Cyberspace options > Privacy > Advanced.
Select Take or Prompt under First-party Cookies, and Accept or Prompt under Third-political party Cookies.
Select OK.

Chrome

In a Chrome window, do i of the post-obit:
- In the browser accost box, enter chrome://settings/content.
  
  OR
- On the Chrome menu, select Settings > Show advanced settings, and then under Privacy, select Content settings.
In the Content settings dialog box, under Cookies, make sure Allow local information to exist gear up (recommended) is selected.
Select Washed and refresh the browser.

Mozilla Firefox

If you lot're using Windows, in the Firefox window, select Open up menu > Options.

Tip: If you lot're using a Mac, go to Firefox > Preferences.
Select the Privacy tab.
In the History section under Firefox volition, select Use custom settings for history.
Make sure Accept cookies from sites is checked and Accept tertiary party cookies is gear up to Always, and so select OK.

Safari

On your Mac, become to Safari > Preferences > Privacy.
Under Cookies and website data, select Always permit.
Select Close and refresh the browser.

Issues with linguistic communication or geographical issues

Here are the common errors and how to fix them.

My land or region isn't listed

After y'all enter your product fundamental, your current country or region might non announced in the list, or the website language might change. This can happen if you buy your product key in a dissimilar country or region than where you redeem information technology. Your product key is only valid for the countries or regions listed. If y'all need assistance, contact Microsoft support.

I get the error "This production key isn't meant for your region"

If yous get this bulletin, this means that your product cardinal was purchased in a different country or region than where you're currently located. Office product keys must be redeemed in the country or region where they are purchased. If you demand aid, contact Microsoft support.

I get the fault "Sorry, we tin can't employ this product cardinal considering your current subscription was ready in another country/region" (BillingAccount)

If you get this message, this means that your production fundamental was purchased in a different state or region than where y'all're currently located. Please try to redeem your production key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft account limits for Office

The redemption process on https://office.com/setup and https://microsoft365.com/setup associates your Part product with your Microsoft account. Here are some of import limits regarding your Microsoft account.

Your Microsoft account can take just one Microsoft 365 Family unit subscription associated with it. If you apply the same Microsoft account to purchase or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you lot can be signed in to or increase the amount of online storage that's bachelor with the subscription. For more information, see What happens if I add some other Office 365 for home subscription programme to my account? and How sign in works in Office 365.
If y'all accept Microsoft 365 Family and you lot need to back up more than 6 people on your subscription, nosotros recommend purchasing an Function 365 business subscription or volume license products of Office instead.
Yous can redeem up to 25 old purchases of Office 2019, Office 2016, or Part 2013 on the aforementioned Microsoft account. If you'd like to buy more than 25 copies of Office for work, nosotros recommend purchasing an Office 365 business subscription or book license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851